Question 1

What information should I provide first?

Accepted Answer

Start with a short description of the issue, relevant dates and transaction IDs. Public wallet addresses and correspondence may also help. Share only information relevant to the enquiry and remove unrelated personal details from screenshots.

Question 2

Can a review guarantee that money will be returned?

Accepted Answer

No. A review can help explain transaction activity and organise evidence. Returning assets may require cooperation from the party holding them, an account provider or the relevant authorities, and may not be possible.

Question 3

Does tracing an address identify its owner?

Accepted Answer

Not necessarily. A blockchain address records activity, but linking it to a person or organisation generally requires additional evidence. Any attribution must be explained with its basis and limitations.

Question 4

Can you prepare supporting documents for my account provider?

Accepted Answer

Where this is included in the agreed scope, SiaFundy can help organise relevant records and produce a case summary. The recipient determines its own requirements and whether it accepts the documents.

Question 5

How long does a review take?

Accepted Answer

The proposed timeframe depends on the scope, the records available and any response needed from an external party. Your proposal will explain the estimated timing and the factors that may affect it.

Question 6

Should I provide my wallet recovery phrase or security codes?

Accepted Answer

No. Do not send a recovery phrase, private key, password or one-time security code through this website or include it in a case submission.

Question 7

How will I know what the service costs?

Accepted Answer

Review the written proposal and service terms before agreeing to proceed. They set out the fee, payment timing, additional costs and cancellation or refund terms.

Question 8

How can I raise a question or complaint?

Accepted Answer

Contact us with your case reference and a short explanation so the matter can be reviewed and answered.

Questions before you get started

Case reviews

Tell us about your case