Our process
From your first enquiry to a written outcome.
The proposed work, information needed, fee structure and limitations are explained before you decide whether to proceed.
Before work begins
- Share a brief account of what happened, when it happened and the relevant transaction references.
- Receive a description of the proposed work, the information needed, the fees and any limitations.
- Do not provide passwords, private keys, recovery phrases or one-time security codes.
The review process
Describe the issue
Provide the relevant dates, transaction IDs, public wallet addresses and correspondence available to you.
Review the proposal
Check the proposed service, deliverables, fee basis, dependencies and limitations before proceeding.
Review the records
The agreed review uses relevant records and public transaction information and identifies missing evidence.
Receive the outcome
Receive the agreed findings or documentation, remaining uncertainties and any relevant next steps.
Four clear steps
- 01
Describe the issue
Explain what happened and share the relevant references.
- 02
Review the proposal
Understand the work, information needed, fees and limits.
- 03
Review the records
Relevant records and public transaction information are examined.
- 04
Receive the outcome
Receive written findings, uncertainties and relevant next steps.
Ready to discuss the scope of your case?
Describe the issue and the outcome you are seeking. We will consider whether the available information falls within our services.
A review does not guarantee identification, access, reversal of a transaction or recovery of assets.